Store Policies

Solo Performance Specialties, LLC

sales@soloperformance.com
3390 Tree Court Industrial Blvd
Saint Louis, MO US
 

Welcome to Solo Performance Specialties and Solotime

We are the nation's largest and oldest distributor of racing supplies tailored for the Solo, amateur racing and track events.  Since 1984, we have been providing the highest quality products at great prices to amateur racers throughout the USA.   The owners of our company participate in SCCA Solo competition and track day events.  We leverage this experience to provide the products you need.

We pride ourselves on stocking a large selection of products, in ALL of the sizes and colors you need.  No more searching the internet or big box stores looking for that XS pair of gloves or XXL sized helmet. 

While we are a small company, we are NOT a part time business.  We are open to answer your questions Monday through Friday 10am - 4pm Central Time.  We also pride ourselves on using e-mail as a communication medium.  E-mail us at anytime at sales@soloperformance.com and we will answer you, usually within a few hours.   


Store Policies

Customer Service and Order Questions, Damaged shipments or other issues:   We strive to fulfill orders 100% accurately and without damage.  However, in the event a mistake is made by us or the shipping carrier, we promise to rectify the situation as soon as possible with little to no hassle!  Please contact us via email, Live Chat or Phone  877-614-7656 with any questions, problems or concerns about your order and we will do our best to correct the issue as quickly as possible.

Pricing: We strive to have the best prices in our industry. If you find a lower advertised price on an identical item, we will meet that price.

Method of Payment: We accept Visa, MasterCard, and Discover and American Express credit cards. We also accept certified funds. Orders paid via check may be held until the check clears. There will be a $25.00 fee for any returned checks. 

Shipping and Lead Times

-Non graphics items:  These items typically ship within 24 hours of ordering.  If you need your item(s) on a certain date, please make sure to let us know in the order comments section of the checkout and we will try to meet your deadline.

-Backorders:   In the event that an item that you order is on backorder, we will contact you with expected time of delivery to determine if you would like to wait, cancel your order or substitute an alternate item. Our shopping cart automatically charges your credit card at time of order placement.  If the item is backordered for more than 5 days, we can (upon request) remove the authorization from your card until the item ships.  Special Orders, Solotime and Graphics products are made to order, and lead time may vary, therefore your card is charged at the time of order. 

-Graphics Items:   Almost all numbers, panels and pre spaced lettering is custom made to your order.  In order to accommodate your needs, we offer the following shipping and production terms:

STANDARD 5-14 DAY PRODUCTION AND DELIVERY - $5.95

This option is standard delivery and production time and will deliver your order in 5-14 days after you order.   Please note that during busy times (March through July) delivery time will tend to be towards the longer end of the scale.

NEXT WEEKEND (Approx 7 day) PRODUCTION AND DELIVERY - $12.95

For orders placed before 11AM CT on the previous Wednesday, we offer OPTIONAL "Next Weekend" delivery.   For example, if you ordered on Wednesday of Week 1 using this option, you could expect to receive the order no later than Friday of the FOLLOWING week (week 2 -9 days later).    

We will produce your order as quickly as possible and deliver it using the best method possible to arrive on or before Friday of the following weekend.  Please note that shipping carriers can deliver anytime between 10am and 7pm during the day.   SPS does not ship "Signature Required" but we have no control if the carrier requires a signature at delivery and are not liable for any delays once the shipment leaves our dock.

THIS WEEKEND PRODUCTION AND DELIVERY (ORDER BY WED. 11 AM CT) - $19.95

For orders placed before 11AM CT on Wednesday, we offer OPTIONAL "This Weekend" delivery.  We will produce your order as quickly as possible and deliver it using the best method possible to arrive on or before Saturday.  Please note that shipping carriers can deliver anytime between 10am and 7pm during the day.   SPS does not ship "Signature Required" but we have no control if the carrier requires a signature at delivery and are not liable for any delays once the shipment leaves our dock.

1 DAY RUSH PRODUCTION AND SHIPPING (ORDER BY 11AM CT) - $37.95

Our fastest option, this delivery method will get your order produced and shipped within 1 day if ordered before 11AM CT.   We will ship Overnight via the best method for next day delivery.   Please note, overnight delivery carriers deliver by 3:00PM.  We do NOT deliver on Saturday or "First Delivery 10:30am" on this method, please contact us if you need these options.

GENERAL SHIPPING NOTES

-SPS Reserves the right to use any of the major carriers (UPS, FedEx, USPS) for your order, and many items may ship from alternate warehouses in order to optimize delivery time.  If you have a carrier preference, we will try to accommodate your request, however there may be additional cost for doing so.

-SPS is not liable for missed delivery dates or any delays after the item leaves our dock.   We ship most items "No Signature Required" but delivery drives may still override this at the point of delivery and this is beyond our control.

RETURNS

-Returns: Any normally stocked item may be returned, freight pre paid within 30 days. Most items will NOT be subject to a re-stocking charge, however please e-mail/call for return authorization before sending the item back. Special orders and graphics are not returnable. 

-Helmets, shoes and gloves:  We will exchange these items if they do not fit correctly as long as they have not been worn or used in competition and are in resalable condition.  If your sized item does not fit correctly, please contact us at sales@soloperformance.com and we will work with you to get the situation corrected as soon as possible.

Custom/Special Orders: All orders of items not normally restocked require pre payment in full.

Prices: Prices are subject to change without notice. Not responsible for typographical errors.

Warranty: Solo Performance guarantees our products to be free of defects due to workmanship or materials. Liability is limited to repair or replacement of defective part. No warranty of any kid, express or implied, is made respecting the products sold. Because racing is a dangerous sport, the buyer assumes all risk and liability whatsoever resulting from the use of our products.