Store Policies and Product Support

Home > Store Policies and Product Support

Welcome to the Solo Performance/Solotime Store Policy and Product Support Section

Solo Performance and Solotime is the nations largest distributor of graphics and products tailored for the autocrosser, track day enthusiast and amateur racer.

We pride ourselves on providing the best customer service as possible to make doing business with us satisfactory.

Please visit the links below for help with common billing and shipping questions, plus for a link to our product support website.

As always, if you can't find the information you need, have a suggestion or just don't feel like drilling through the links, feel free to call us at 1-877-614-SOLO (7656) M-F 9am-4pm Central, or (preferred) e-mail us at sales@soloperformance.com. E-mail is normally answered within 4-8 hours, even at night or on weekends!

Thanks,

Dave Whitworth and the SPS/Solotime Sales Team!

Website: If you are having trouble when clicking , disable your pop up blocker!
For questions or problems with products, product manuals and for fitment guides, click here to visit http://support.soloperformance.com
Product Fitment Quick Links
- Bell
- Pyrotect
- HJC
- Mechanix Gloves
Store Pricing Policy
Payment Policy
- IMPORTANT NOTICE REGARDING DEBIT AND CREDIT CARD TRANSACTIONS
  To reduce credit card fraud, we require proper billing address information for your order. If the transaction has been denied due to an AVS (address verification system) mismatch, your credit card or debit card will not be debited, however your bank (not our bank or our credit card processor) may have set funds aside during the authorization request. Banks will release an authorization between 3 and 30 business days or upon debit of your credit card or debit card.
  
  Banks set their own policies and SPS/Solotime has no control over how long your bank may hold your funds. This apparently happens more often with ATM / Debit Cards. The funds are then released again after a few days, when the bank realises that actually no charge was placed although it was denied.
  
  Our apologies for this inconvenience but absolutely nothing we can do to prevent it. Consumers who feel their funds are being held too long should contact the bank that issued their card. The phone number is generally located on the back of the card.
Shipping Policy
Backorders
Return Policy
RUSH ORDERS and Lead Times
Returns
Warranty
Custom

Solo Performance Specialties, LLC and Solotime

9380A Watson Industrial Park
St. Louis, MO 63126

636-343-5095 or 1-877-614-7656

Fax 636-343-1288

Pricing: We strive to have the best prices in our industry. If you find a lower advertised price on an identical item, we will meet that price. Prices are subject to change without notice. Not responsible for typographical errors.

Back to Top

Method of Payment: We accept Visa, MasterCard, Discover and American Express credit cards along with PayPal and Google Checkout. Cards are charged at the time of order. We also accept certified funds. Orders shipped COD will be subject to a $6.00 charge. Orders paid via check may be held until the check clears. There will be a $25.00 fee for any returned checks. COD is not available on 2nd or Next Day Shipping.

Back to Top

Shipping: Most in stock orders are shipped within 24-48 hours of receipt. Graphics orders are typically custom made to order, please see below. Shipping charges are calculated at actual cost. To see the charges, add an item to your cart and then calculate shipping.

GRAPHICS ORDERS: If you are in a rush, please advise us of the date that you would like to receive your order by so we can do our best to serve your needs. All graphics products are custom made.There can be a 3-10 BUSINESS day lead time for these items.

Back to Top

Back orders: In the event that an item that you order is on back order, we will contact you with expected time of delivery to determine if you would like to wait, cancel your order or substitute an alternate item. Our shopping cart automatically charges your credit card at time of order placement. If the item is back ordered for more than 5 days, we can (upon request) remove the authorization from your card until the item ships. Special Orders, Solotime and Graphics products are made to order, and lead time may vary, therefore your card is charged at the time of order.

Back to Top

Rush Orders and Lead Times: If you are in a rush, please advise us of the date that you would like to receive your order by so we can do our best to serve your needs. All graphics products are custom made.There can be a 3-10 BUSINESS day lead time for these items.

Back to Top

Returns: Any normally stocked item may be returned, freight pre paid within 30 days. Most items will NOT be subject to a re-stocking charge, however please e-mail/call for return authorization before sending the item back. Special orders and graphics are not returnable.

Helmets, shoes and gloves: We will exchange these items if they do not fit correctly as long as they have not been worn or used in competition and are in re saleable condition. If your sized item does not fit correctly, please contact us at sales@soloperformance.com and we will work with you to get the situation corrected as soon as possible.

Back to Top

Warranty: Solo Performance guarantees our products to be free of defects due to workmanship or materials. Liability is limited to repair or replacement of defective part. No warranty of any kind, express or implied, is made respecting the products sold. Because racing is a dangerous sport, the buyer assumes all risk and liability whatsoever resulting from the use of our products.

Back to Top

Custom/Special Orders: All orders of items not normally restocked require pre payment in full.

Back to Top